Domande Frequenti

Got a question? Here you’ll find answers to the most common doubts about products, ingredients, shipping, and more. If you don’t find what you’re looking for, write to us: we’re here to help.

How do I choose the right product for my skin?
Every skin is unique, which is why we’ve designed simple yet effective routines, divided by function and time of day. You’ll find clear guidance on each product page, but if you’re unsure just reach out: we’re here to help you pick what truly works for you.

Our formulas aim to strike the right balance between effectiveness and gentleness. Since every skin is different, we recommend checking the actives listed on the product sheet according to your specific needs. Still in doubt? Write to us—we’ll be happy to help you find the routine that suits you best.

What does it mean that you use upcycled ingredients?
It means we give new life to natural-origin ingredients that would otherwise be discarded—like fruit peels or surplus plant material. We transform them into valuable actives for your skin: good for you, better for the planet.

Are your products vegan and cruelty-free?
Absolutely yes. We never test on animals, and all of our formulas are 100% vegan. For us, taking care of skin also means respecting all living beings.

How should I use your products in my skincare routine?
Each product is designed for a specific moment: some start the routine, others finish it. You’ll find step-by-step instructions on each product page.

How long do the products last once opened?
Each product has a PAO (Period After Opening), indicated on the label with an open-jar symbol. In general, they last between 6 and 12 months. We recommend storing them in a cool, dry place to preserve their effectiveness.

How do I dispose of the packaging?
Always check the recycling instructions on the bottle. Where possible, separate the components to make recycling easier. If you have doubts, just ask us—we’re here to help.

Why did you choose refillable packaging?
Because beauty is also about responsibility. Our refill system reduces waste and allows you to reuse the outer container—saving plastic (and even a few euros). Same quality, less impact.

What if I change my mind after purchasing?
You have 14 days to return it, as long as the product hasn’t been opened. Read the full policy ➝